Contact

General Queries
Mail Order Queries
Licensing
Digital Projects and Services

 

ABout/FAQ

What is Captured Tracks?

Founded in 2008 by Mike Sniper, Captured Tracks has grown into an unwavering Brooklyn institution of independent music.

What has followed is over a decade of revered releases from artists such as Wild Nothing, The Soft Moon, Beach Fossils, Mac DeMarco, DIIV, Craft Spells and more, who all began their creative careers at the label and established a foundation both culturally and professionally for the second generation of new signings, including Becca Mancari, Reptaliens, Locate S,1, Molly Burch, Drahla and MOURN.

Captured Tracks has dedicated its output to championing artists and bands with undeniable talent, and in its twelfth year of existence, the label celebrates 300+ releases to date and looks to the still-growing roster’s future ahead.

Does Captured Tracks accept demos?

At Captured Tracks, we have an open demo policy and we look forward to listening to your music.

The best way to send your demo is to email a link – Soundcloud, Bandcamp, etc – of a few select tracks to demos@capturedtracks.com. We request that you do not send any downloads and that you do not direct message demos to our social media accounts.

We aim to listen to all demos we receive, but we ask for patience as we receive many. If we are interested in talking further we will be in touch. Thank you for reading.

Who do I contact about mail order issues?

Firstly, thank you for ordering from Captured Tracks, we’re always trying to improve our customer service and shipping. Your order should have a shipping confirmation within a few days, but please wait a few days for the order to process if you don’t receive it immediately. This is especially true with a new release or after a holiday. We are closed on weekends, so please allow until Monday or Tuesday for a response if you make an inquiry on the weekend. As our mail orders are fulfilled by Omnian Music Group, the proper email for store-related items is: store@omnianmusicgroup.com.

Before emailing: Please check your inbox/spam folder for a receipt from us or PayPal with an order or shipping confirmation. If you ordered via PayPal, check the transaction to see if a Shipping Confirmation # is listed. If you ordered a domestic Media Mail item, please note that it can take up to two weeks to arrive, especially during periods of high volume shipping like holidays.

Returns: Omnian Music Group accepts returns ONLY for items that are defective, damaged, or incorrect. If you receive an item that has one of these issues, or you are missing merchandise, please email store@omnianmusicgroup.com. Some issues may require photo verification.

What not to do: Do not use our social media to contact us about an order. If your order is missing, we understand the frustration, but our social media is not run by the shipping manager. Better to contact the person who can help you directly.

Who do I contact about download card issues?

We have migrated our download redemption to Bandcamp. However, there are some old download cards still out there. First, try to redeem at Bandcamp: https://capturedtracks.bandcamp.com/yum.

If that doesn’t work, email store@omnianmusicgroup.com and they will assist you.

Is Captured Tracks hiring?

Omnian Music Group [Captured Tracks, Sinderlyn Records, 2MR, Manufactured Recordings] is not currently hiring, but we are always accepting resumes.

Please send all queries to jobs@omnianmusicgroup.com.

How do I book a Captured Tracks band?

If you have an artist or label-oriented booking query, email rachel@omnianmusicgroup.com.

 

 

Captured Tracks Staff

Mike Sniper ∙ Label Founder

Jane Abernethy ∙ Managing Director

Dave Martin ∙ Head of Physical

Matt Brinkworth ∙ Head of Digital

Rachel Nigro ∙ Project Manager

Mandy Freebairn ∙ Project Manager

Chris Pappas ∙ Product Manager

Natalie Miano ∙ In House Publicist

Matine Kazemi ∙ Social Media Manager

Adam Gerrard ∙ Director of Business Affairs and Finance

Jacky Tran ∙ Artist Relations and Royalties Manager

Franklin Ligh ∙ Warehouse and Shipping Manager

Patrick Fernandes ∙ Design and Layout

Ryan McCardle ∙ Design and Layout